Our Commitment to You
We are dedicated to providing prompt assistance to our valued customers, ensuring their valuable time is respected. Should you encounter any challenges related to loan disbursal, or repayment, or experience interruptions in our services, please feel free to reach out to us using the provided contact details. Your satisfaction is our priority, and we are here to address any concerns you may have.
Important Notice
It has come to our notice that some groups are impersonating us and trying to portray that they are part of our group and eliciting fees with the false promise of giving them loans. All are requested to be wary of such groups and their similar attempts.
We would like to state that we do not charge any upfront fee against our loan. Anyone charging or claiming to charge any upfront fee is not a part of our organisation.
Our Ethical Standards
We strictly follow the RBI directive and have set up an effective Grievance Redressal Cell to handle and address all manner of grievances. We always endeavour to carry out responsible lending, whereby we give just the loan which we know you will find convenient to pay back, but also recover our dues ethically. We never believe in any manner of high-handed or coercive recovery methods.
Grievance Redressal Process
Follow our three-level escalation process for resolving your concerns
Level 1: Customer Support
Most issues are resolved at this stage within 3-5 business days
Contact our customer support team with your concern. Most issues are resolved at this stage within 3-5 business days.
Phone
Can't reach us?
Grievance Resolution Timeline
Acknowledgment
Within 24 hours of receiving your grievance
Initial Response
Within 3 business days
Resolution
Within 15 business days
Level 2: Grievance Redressal Officer (GRO)
The GRO will respond within 7 business days
If your issue is not resolved at Level 1, you can escalate it to our Grievance Redressal Officer. The GRO will respond within 7 business days.
Grievance Redressal Officer
[GRIEVANCE_OFFICER]
Phone
Grievance Resolution Timeline
Acknowledgment
Within 24 hours of receiving your grievance
Initial Response
Within 3 business days
Resolution
Within 15 business days
Level 3: NBFC Escalation
Escalate to NBFC if not satisfied with Level 2 resolution
If you are not satisfied with the resolution provided at Level 2, you can approach the NBFC.
[NBFCNAME]
Non-Banking Financial Company
[NBFC_ADDRESS]
We're Here to Help
Your concerns matter to us. Reach out through any of the channels above, and we'll ensure your issue is resolved promptly.